pokok Frequently Asked Questions

Creating a pokok account takes under three minutes. Visit pokok.today, tap the pokok Login link, and complete the registration form with your name, date of birth, mobile number, and a strong password. You must be 21 years or older to register. Once submitted your account is active immediately, and you can make your first deposit using bKash, Nagad, or another supported payment method straight away.

pokok requires KYC verification before processing withdrawals. You need to submit a clear photo of your National ID Card (NID) or passport, plus a selfie holding that document. Verification is typically completed within 24 hours. Players across Bangladesh — Dhaka, Chittagong, Sylhet, Khulna — all follow the same straightforward process. Documents are handled securely and never shared with third parties.

To reset your pokok password, go to the pokok Login page and tap the Forgot Password option. Enter the mobile number or email address linked to your account and follow the instructions sent to you. Reset links expire after 30 minutes for security. If you encounter trouble at any step, email [email protected] and the team will verify your identity and assist you directly.

No — pokok allows exactly one account per player. Registering multiple accounts violates our Terms and Conditions and will result in all accounts being suspended with balances forfeited. If you believe someone has opened an account in your name without your consent, contact [email protected] immediately so the situation can be investigated and resolved promptly.

To close your pokok account, email [email protected] with the subject Account Closure Request, your registered phone number, and a brief reason. Withdraw any remaining balance before the closure is finalised — funds cannot be recovered once an account is closed. Closures are processed within two business days. If you are closing due to gambling concerns, consider requesting self-exclusion instead, which is reversible after the agreed period ends.

Depositing via bKash on pokok takes only a few steps. Log in to your account, go to the deposit section, select bKash as your payment method, enter the amount you want to add, then confirm through your bKash app. Funds are credited to your pokok balance within minutes in most cases. The minimum bKash deposit is ৳200 and pokok does not charge any transaction fee on deposits.

bKash deposits on pokok are processed almost instantly and your balance updates within 1 to 5 minutes in the vast majority of cases. If your deposit has not appeared after 15 minutes, first check that your bKash transaction completed successfully in your bKash app, then contact pokok support with your bKash transaction reference number. Our team is available 24/7 to resolve payment queries.

The minimum withdrawal amount on pokok is ৳500. Withdrawals are sent to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or Upay. Your KYC verification must be complete before any withdrawal is processed. Most withdrawals are completed within 1 to 24 hours; bank transfers to institutions such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank may take up to two business days.

pokok does not charge its own fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges. Always check your mobile banking app for the current fee schedule from your provider. Bank transfers via Sonali Bank, City Bank, or other local Bangladeshi banks are also fee-free on pokok's side.

Yes, Nagad is a fully supported deposit and withdrawal method on pokok. The process mirrors bKash: log in, select the deposit section, choose Nagad, enter your amount, and confirm via your Nagad account. The minimum Nagad deposit is ৳200 and funds arrive within minutes. Nagad is popular among pokok players across Dhaka, Chittagong, and Rajshahi because of its wide network and fast processing times.

Yes — pokok covers BPL, IPL, T20 World Cup, and all major Bangladesh Tigers international fixtures with a full range of pre-match and live in-play markets. You can bet on match winners, top run-scorers, total sixes, wickets in an over, and many more options. In-play markets update in real time ball by ball so you can react to the game as it unfolds.

All casino games on pokok are supplied by certified third-party studios — Pragmatic Play, Evolution Gaming, Spribe, Microgaming, and Ezugi — whose games use independently audited Random Number Generators (RNG). These RNG systems are regularly tested to ensure randomness and fairness. No outcome on pokok is predetermined or manipulated. The house edge on each game is set by the provider and is standard across the industry.

Yes — pokok is a fully browser-based mobile platform that requires no app download. Simply open pokok.today in Chrome on Android or Safari on iPhone and the full site loads instantly, optimised for your screen size. All games, banking features, and account management work exactly the same as a dedicated app, without using any storage space on your device.

pokok's live casino section runs 24 hours a day and features real dealer tables streamed in high definition. Available games include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, Dragon Tiger, and game show titles like Crazy Time and Mega Ball, all provided by Evolution Gaming and Ezugi. New tables and variants are added regularly so there is always something new to explore.

pokok's slots library covers classic 3-reel games, modern 5-reel video slots, Megaways titles, and progressive jackpot slots from providers including Pragmatic Play, Microgaming, and NetEnt. Popular titles include Gates of Olympus, Sweet Bonanza, Wolf Gold, and The Dog House. The collection is updated regularly and you can browse the full range on the Slots page.

pokok offers new players a welcome bonus on their first qualifying deposit, automatically credited to your account once your deposit clears. The exact match percentage and maximum bonus amount are shown in the promotions section. All players registering from Bangladesh are eligible. You must complete the applicable wagering requirement before bonus-derived winnings can be withdrawn as real cash.

The wagering requirement specifies how many times you must bet the bonus amount before any winnings become withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total bets before those funds convert to withdrawable cash. The exact rollover multiplier for each promotion is displayed in its terms when you claim the offer on pokok.

Whether a pokok bonus applies to cricket betting depends on the specific terms of that promotion. Some bonuses are valid across both sports and casino, while others are restricted to slots or live casino only. Always read the promotion terms carefully before depositing. If you are unsure whether a bonus applies to BPL or IPL markets, contact [email protected] before placing your bets to avoid any misunderstanding.

Yes, pokok runs free spin promotions as part of welcome packages, reload bonuses, and seasonal campaigns tied to occasions like Eid, Pohela Boishakh, and major cricket tournaments such as the T20 World Cup. Free spins are credited to specific slot titles and carry their own wagering requirements before winnings can be cashed out. Check the active promotions section inside your pokok account to see what is currently available.

Requesting a withdrawal from pokok before completing the wagering requirement on an active bonus will typically forfeit the bonus and any winnings generated from it. Your original deposited cash that falls outside the bonus terms may still be withdrawable depending on your account status. To avoid losing a bonus, always check how much wagering remains before initiating a withdrawal — this information is visible in your account bonus tracker.

pokok is a secure online gaming platform that uses SSL encryption to protect all player data and financial transactions. Casino games are provided by certified third-party studios using independently audited RNG technology to guarantee fair outcomes. pokok does not make specific regulatory licensing claims for Bangladesh — players are personally responsible for understanding the laws applicable in their own jurisdiction before participating.

The minimum age to register and play on pokok is 21 years. This rule applies to all players in Bangladesh without exception. Your date of birth is collected during registration, and KYC verification requires a government-issued ID confirming you are 21 or older. Any account found to belong to a player under 21 will be immediately closed and all balances forfeited.

To set a deposit limit on pokok, email [email protected] specifying whether you want a daily, weekly, or monthly cap and the maximum BDT amount. Limits are activated within one business day. Once set, a deposit limit cannot be increased immediately — any upward change requires a mandatory cooling-off period before it takes effect. Reducing a limit applies immediately to give you instant control over your spending.

To self-exclude from pokok, send an email to [email protected] with the subject Self-Exclusion Request and state the period you need — 6 months, 1 year, or indefinite. Your account will be suspended for the entire exclusion period with no ability to log in, deposit, or bet. Self-exclusion cannot be reversed before the agreed end date. All requests are handled with complete confidentiality and without judgment.

If gambling is no longer enjoyable and is starting to affect your finances, relationships, or mental health, act immediately — do not wait. Email pokok support at [email protected] to request a time-out, deposit limit, or self-exclusion. All requests are treated with full confidentiality. Visit our Responsible Gaming page for a complete guide to warning signs and available tools. Reaching out early is the most effective step you can take.