Responsible Gaming at pokok

At pokok, responsible gaming is not an afterthought — it is built into the foundation of how we operate. Bangladesh has a growing community of sports betting and casino enthusiasts, and we take seriously our duty to ensure that every player who chooses pokok does so in a way that is safe, controlled, and enjoyable.

Gambling — whether on BPL cricket, IPL matches, live casino games, or slots — is a form of entertainment. It is not a reliable source of income, and it should never be used as a method to recover lost money or to solve financial difficulties. pokok's responsible gaming framework is designed to help players keep that perspective at all times.

We provide a suite of practical tools that players can activate directly through the pokok support team. These tools are free, confidential, and available to all registered players at any time. pokok encourages every player to use these tools proactively — not just when a problem has already developed.

pokok gives every registered player access to the following responsible gaming tools. To activate any tool, contact our support team at [email protected] — all requests are handled promptly and confidentially.

Deposit limits are one of the most effective tools for managing your gambling spend. pokok allows players to set maximum deposit thresholds on a daily, weekly, or monthly basis. Once a limit is active, it cannot be increased immediately — any increase request requires a cooling-off period, giving you time to reconsider.

• Daily deposit limits cap the total amount you can deposit across 24 hours.
• Weekly deposit limits accumulate across Monday to Sunday and reset at the start of each new week.
• Monthly deposit limits give you a broader budget window and are well-suited for players who prefer to plan ahead.
• Lowering a deposit limit takes effect immediately. Increasing a limit requires a mandatory waiting period before the change is applied.

Sometimes a short break is all that is needed to reset your perspective on gambling. pokok offers flexible time-out and cooling-off options that allow you to pause your account for a defined period without permanently closing it.

• 24-hour time-out: a short break for players who need to step away from a session that is no longer enjoyable.
• 7-day cooling-off: a one-week pause that gives you time to reflect without fully committing to a longer exclusion.
• 30-day time-out: a month-long account pause, ideal for players who want a meaningful break without self-exclusion.
• Custom period: players may request a cooling-off period of any duration by contacting the pokok support team directly.

Self-exclusion is the strongest protective measure available on the pokok platform. When a player requests self-exclusion, their account is suspended for the duration of the exclusion period — which may be six months, one year, or indefinite — and no access to betting or casino products is possible during that time.

During a self-exclusion period, pokok will also suspend any active promotional offers or bonus campaigns associated with your account. Deposits made prior to self-exclusion that are held in your account balance will remain available for withdrawal, but no new deposits will be accepted. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you are requesting.

Problem gambling can develop gradually, and it is not always easy to recognise when recreational betting has crossed into something more serious. The following warning signs are widely recognised indicators that gambling may be becoming a problem. If you recognise several of these signs in yourself, we strongly encourage you to contact the pokok support team.

1. 1 Gambling with money that is set aside for essential expenses such as rent, food, or utility bills.
2. 2 Chasing losses — placing more bets in an attempt to win back money that has been lost.
3. 3 Spending increasing amounts of time gambling, or finding it difficult to stop once you have started.
4. 4 Feeling irritable, anxious, or restless when not gambling or when attempting to cut back.
5. 5 Hiding gambling activity from friends and family members, or lying about the amounts wagered or won.
6. 6 Borrowing money from others or taking on debt in order to fund gambling activity.
7. 7 Continuing to gamble despite negative consequences to your finances, relationships, work, or mental health.

If you recognise several of these signs in your own behaviour, please do not wait for the situation to worsen. Contact the pokok support team at [email protected], request a self-exclusion or time-out, and consider speaking with a healthcare professional. Taking early action is the most effective step you can take.

Whether you are a casual cricket bettor watching BPL from Dhaka or a regular live casino player in Chittagong, these practical tips will help you keep gambling enjoyable and within healthy limits.

• Set a budget before you start each session and stick to it, regardless of whether you are winning or losing.
• Treat gambling as entertainment, not as a way to make money. Only bet amounts you can comfortably afford to lose.
• Take regular breaks during sessions. Step away from the screen, especially if you find yourself making impulsive decisions.
• Never gamble when you are feeling stressed, upset, under the influence of alcohol, or in need of money.
• Keep track of the time you spend gambling. Use the pokok reality check tool to receive session-time reminders.
• Balance gambling with other activities you enjoy — spending time with family, following cricket, or exploring other hobbies.

pokok operates a strict 21-and-above policy across all products and services. This is not a formality — it reflects our genuine commitment to protecting young people in Bangladesh from the potential harms of gambling. We verify the age and identity of every player during the account registration and KYC process.

If you share a device — a phone, tablet, or computer — with younger family members in your household, we strongly recommend taking the following precautions to prevent accidental or intentional access to the pokok platform by anyone under 21.

• Never share your pokok account login credentials with any other person, including family members.
• Log out of your pokok account fully after each session, especially on shared or family devices.
• Contact pokok support to discuss device-level access restrictions if you are concerned about a young person in your household accessing the platform.

If you feel that gambling is becoming a problem for you or someone you know, the most important step is to reach out. The pokok support team is available 24 hours a day, 7 days a week, and all responsible gaming requests are treated with complete confidentiality. There is no judgment — only assistance.