pokok Terms & Conditions — Please Read Before Using This Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and pokok ("the Platform", "we", "us", "our") in respect of your use of the pokok website, mobile site, and all associated services, games, and features accessible through the pokok platform. These Terms are effective from the moment you register an account with pokok.

By accessing or using the pokok platform in any capacity — including browsing the site, registering an account, depositing funds, or placing a bet — you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the pokok platform.

To register and maintain an account with pokok, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter while your account remains active.

• You must be at least 21 years of age.
• You must be a natural person (not a company, trust, partnership, or other legal entity).
• You must provide accurate, complete, and truthful information during the registration process and keep that information up to date at all times.
• You must not be accessing the platform from a jurisdiction where online gambling is prohibited by local law.
• You must not be a person who has been excluded from gambling on pokok or who has been excluded from gambling at any other platform as part of a self-exclusion program.

You are solely responsible for the security and confidentiality of your pokok account credentials, including your registered mobile number and password. pokok will not be liable for any losses arising from unauthorised access to your account where such access resulted from your failure to adequately safeguard your credentials.

• You must keep your login credentials strictly confidential and must not share them with any other person under any circumstances.
• You must notify pokok immediately if you suspect that your account has been accessed by an unauthorised party.
• Each player may hold only one registered account on pokok. Duplicate accounts will be closed and any balances held in duplicate accounts may be forfeited.
• pokok reserves the right to request KYC (Know Your Customer) documentation at any time, including government-issued photo identification and proof of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.
• You must log out of your account when using a shared or public device to prevent unauthorised access to your account and funds.

All financial transactions on the pokok platform are conducted in Bangladeshi Taka (BDT). pokok supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The following terms apply to all financial transactions on the platform.

• The minimum deposit amount is ৳50. pokok reserves the right to set maximum deposit limits, which may vary by payment method and player account level.
• Deposits must be made from a payment account registered in your own name. pokok does not accept third-party deposits. Deposits made from accounts in another person's name will be reversed and the associated account may be suspended pending investigation.
• Withdrawal requests are processed by the pokok finance team during standard business hours. Processing times may vary depending on the payment method selected and the volume of requests being processed at the time.
• pokok reserves the right to conduct additional verification checks before processing any withdrawal request. Players may be required to submit documentation confirming their identity and the ownership of their nominated withdrawal account.
• Any suspected fraudulent transaction — including but not limited to the use of stolen payment credentials or attempts to manipulate the deposit or withdrawal process — will result in immediate account suspension and may be referred to the relevant authorities.

pokok may from time to time offer bonuses, free bets, free spins, cashback promotions, and other incentives to players. All bonuses are subject to the following general conditions in addition to any specific terms communicated at the time the bonus is offered.

• Bonuses are credited to your pokok account in bonus funds and are subject to wagering requirements before they can be withdrawn as cash. The applicable wagering requirement will be stated at the time the bonus is offered.
• pokok reserves the right to withdraw, modify, or cancel any bonus offer at any time and without prior notice.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through systematic or coordinated play, the use of multiple accounts, or any form of bonus abuse will result in the forfeiture of the bonus and may result in account closure.
• A bonus may only be claimed once per player per eligible promotion unless the promotion terms explicitly state otherwise.
• Bonus funds cannot be used to meet minimum deposit requirements for subsequent promotions unless the specific promotion terms state otherwise.

The following rules apply to all betting and gaming activity conducted through the pokok platform, including sports betting, live casino games, slots, and all other game categories available on the platform.

• Once a bet has been confirmed and accepted by the pokok system, it cannot be cancelled, amended, or withdrawn by the player. Players are responsible for reviewing all bet details before confirming.
• All casino game outcomes on pokok are determined by certified Random Number Generator (RNG) software. Results are independently tested to ensure fairness and compliance with gaming standards.
• pokok reserves the right to void any bet placed in error, including bets placed at incorrect odds due to a technical error on the platform, bets placed on events that have already concluded, or bets placed in breach of these Terms.
• In the event of a technical failure or interruption during a game session, pokok will endeavour to resolve the issue and restore any affected games to their pre-failure state where technically possible.
• Minimum and maximum stake amounts may apply to individual games and betting markets. These limits are displayed within the relevant game or market interface and are subject to change at pokok's discretion.

The following activities are strictly prohibited on the pokok platform. Engaging in any of these activities will result in immediate account suspension or permanent closure, forfeiture of all account balances, and may result in further action including reporting to relevant authorities.

• Using the platform for any form of money laundering or for processing any funds derived from illegal activity.
• Registering more than one account, using another person's identity to register an account, or permitting any other person to use your account.
• Using any automated software, bot, script, or other technical mechanism to interact with the platform in a manner not intended for standard player use.
• Colluding with other players to manipulate game outcomes, exploit promotions, or gain an unfair advantage on the platform.
• Engaging in any activity that is designed to exploit errors, loopholes, or unintended functionality in the platform's software or payment systems.

All content on the pokok platform — including but not limited to the pokok brand name, logo, website design, graphics, text, software, game content provided by third-party game studios, and all other materials — is the property of pokok or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial recreational purposes only. You must not copy, reproduce, modify, distribute, publish, or create derivative works from any content on the pokok platform without prior written authorisation from pokok.

pokok collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account with pokok, you consent to the collection and processing of your personal data as described in the Privacy Policy. pokok uses industry-standard SSL encryption to protect all data transmitted between your device and the pokok platform. You may review the pokok Privacy Policy at any time by visiting the Privacy Policy page on the pokok website.

To the fullest extent permitted by applicable law, pokok's liability to any player in connection with the use of the platform is limited as follows.

• pokok shall not be liable for any loss of profits, loss of revenue, loss of data, loss of opportunity, or any indirect, consequential, or special damages arising from your use of the platform, howsoever caused.
• pokok shall not be liable for any service interruptions, technical failures, delays, or errors that are beyond its reasonable control, including failures of third-party payment processors, internet service providers, or game content providers.
• Nothing in these Terms shall limit or exclude liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

pokok reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including in the following circumstances.

• Where pokok reasonably suspects that a player has breached these Terms, engaged in prohibited conduct, or provided false or misleading information during the registration or verification process.
• Where a player fails to complete KYC verification within the required timeframe, or where the documentation provided is determined to be insufficient or fraudulent.
• Where a player submits a written request to close their own account, including in connection with a self-exclusion request under the pokok Responsible Gaming policy.

pokok reserves the right to amend, update, or replace these Terms at any time. When material changes are made, pokok will endeavour to notify registered players by posting a notice on the platform or by sending a notification to the contact details registered on the player's account. Your continued use of the pokok platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the platform immediately and may request account closure by contacting pokok support.

These Terms are governed by and construed in accordance with applicable law. In the event of any dispute arising from or in connection with your use of the pokok platform, pokok encourages players to contact the support team in the first instance, as the majority of issues can be resolved promptly through direct communication. pokok will make reasonable efforts to resolve any complaint or dispute in a fair and timely manner. All formal communications regarding disputes should be directed to [email protected].

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or regarding the pokok platform more generally, you may contact the pokok support team at the address below. Support is available 24 hours a day, 7 days a week.